At IXG Crafts, we work hard to create and ship your personalized order within 5–7 business
days, and often sooner. Please note that turnaround times may vary during holidays, peak
seasons, or based on our current production schedule.

Yes, rush orders may be available depending on our current production schedule.
If you need your order by a specific date, please contact us before placing your order so we can confirm availability. Additional rush fees may apply.

Because each item is custom-made and personalized specifically for you, all sales are final and we do not accept returns or exchanges.

If there is ever an issue with your order, please contact us directly at info@the-ixg.com and we will do our best to make it right.

Please note that we are unable to offer refunds for shipping delays once your package has been turned over to the shipping carrier. If you need your order by a specific date, we recommend reaching out before placing your order so we can confirm availability.

Because production begins quickly on personalized items, changes or cancellations must be requested as soon as possible.

Once production has started, we may not be able to make changes or cancel the order.

We do not provide finished engraved or cut product proofs prior to shipping.

However, upon request, we can provide a digital design proof for approval before production begins.

Please double-check all names, dates, and spelling before submitting your order. IXG Crafts is not responsible for customer submitted spelling errors once production has started.

If you notice an error, contact us immediately and we will do our best to assist.

You can reach us by completing the contact form on our website or by emailing us directly at info@the-ixg.com. We are always happy to help.

At IXG Crafts, we work hard to create and ship your personalized order within 5–7 business days, and often sooner. Please note that turnaround times may vary during holidays, peak seasons, or based on our current production schedule.

Yes, we can often customize colors, styles, and finishes to align with your branding, event theme, or personal vision. Custom color requests may require additional time and pricing may vary depending on the project.

Yes, we can engrave business logos, brand marks, and custom artwork.
For the best results, we ask that all logos be submitted in black and white and provided in either PNG or SVG format.

In some cases, yes.

Customer-provided items must be approved before acceptance. Please note that IXG Crafts is not responsible for damage to customer-supplied items during the engraving process, and a signed release may be required.

Yes, we proudly offer custom wholesale and bulk ordering options for businesses, events, corporate gifting, realtor gifts, and branded client appreciation items.

Please contact us directly so we can discuss your project and provide custom pricing.

Yes, bulk pricing may be available depending on quantity, product type, and customization requirements.
Please contact us directly for a custom quote.

At this time, IXG Crafts ships within the United States only.

Please note that customers are responsible for any duties, taxes, or export-related fees that may apply after shipment.

Yes. Once your order has shipped, tracking information will be provided so you can monitor delivery progress.

Once your order has been transferred to the shipping carrier, delivery timelines are outside of our control.
If your package is delayed, lost, or marked delivered but cannot be located, please contact the shipping carrier first. We are happy to assist where possible.